Care & Maintanence

This warranty is not applicable or shall stand void in the following cases

1. Proof of purchase is not shown to Company's Authorized Service Representative at the time of repair/making claim, i.e. invoice in original and/or E-Warranty Certificate. For such cases, services may be rendered on chargeable basis as per the standard rates of labour and/or parts (as the case may be), prevalling at that point of time.
2. The Product is not installed or used according to the instruction given in instruction/installation manual.
3. Site conditions, where the product is installed, does not conform to the recommended operating conditions of Product as specified in the instruction manual of the Product (supplied along with the Product and/or available on the website).
4. Defect(s) caused by improper use, negligent handling damage, misuse, tampering, neglect or lack of care and in case of alterations or repair carried out by unauthorized persons, as determined by the company.
5. Defect is caused due to the cause beyond reasonable control like lightning, flood, riots, acts of God, abnormal water supply/pressure, surge voltage from power source or while in transit from dealer's outlet to purchaser's residence.
6. Defects or damage from operation, maintenance, installation, adjustment, any alteration or modification of any kind.
7. This warranty will automatically terminate on the expiry of the Warranty Period, even if the Product may not be in use for any time during the Warranty Period, for any reason.
8. Any failure caused by an unsupported or third-party component will not be covered in warranty.
9. In case of any third party component/spare/product used in conjunction with the Dallos Products and which is affecting product functionality/usage/performance.
10. Defects/damage caused by household pets, rats, cockroaches, lizards or any other animals/insects.
11. In case Electric Printed Circuit Board (PCB) that is burnt due to improper earthing/grounding.
12. If the Product is purchased from unauthorized Dealer or Sales Channel.
13. Improper handling of the Product.
14. Improper care and deaning of the Product.

DALLOS BATHWARE CARE & MAINTENANCE POLICY

To ensure your Dallos Bathware products perform optimally and offer long-lasting durability, please follow these care and maintenance guidelines. Damage resulting from improper maintenance is not covered under warranty.

General Cleaning Guidelines:

1. Routine Cleaning: Use warm water, mild soap, and a soft cloth for daily cleaning.
2. Avoid Harsh Chemicals: Do not use abrasive cleaners, acidic solutions (like vinegar or hydrochloric acid), bleaches, ammonia-based products, or solvents. These can damage product finishes.
3. No Abrasive Tools: Avoid scouring pads, bristle brushes, wire wool, or emery paper. Use only soft sponges or cloths.
4. Spray Cleaners: Spray cleaning agents onto a cloth first, not directly onto the product, to prevent damage from seepage into openings.
5. Test First: Always test any cleaning product on a small, inconspicuous area before applying it to the entire surface.
6. Rinse and Dry: Rinse thoroughly with clean water after cleaning and dry with a soft cloth to prevent water deposits or limescale build-up.

Special Care Instructions:

1. Dry After Use: Blot dry any water to avoid deposits. Do not rub; gently dab.
2. Limescale Removal: Use lemon juice (not concentrate) or white vinegar, applied gently and rinsed thoroughly.
3. Toilet Cleaners: Use cautiously. Restrict use to inside the bowl only and rinse immediately if in contact with external surfaces.

Preventive Measures:

1. Water Scaling: Regularly clean to prevent mineral build-up, especially in edges and corners. Ensure water hardness does not exceed 300-400 ppm.
2. Acid Fumes: Avoid prolonged exposure to acid fumes from bathroom cleaners, which can react with brass components.
3. Coastal Care: In salty air environments, clean frequently to prevent corrosion.
4. Avoid Scratches: Use soft cloths only; avoid coarse materials or powders.

Additional Tips:

1. Avoid Mixing Cleaners: Different chemicals may react and harm surfaces.
2. Check Regularly: Inspect for any signs of damage, especially before and after installation.
3. Handle with Care: Ensure careful handling during installation and use
By following these guidelines, you can maintain the beauty and functionality of your Dallos Bathware products for years to come.

Customer Guidelines

1. To ensure adequate water pressure, it is advisable to keep the pipelines straight with minimum number of bends, which will support smooth flow of water.
2. All the supply lines must have vent pipes. These vent pipes help in removing air-locking in the water supply to give a smooth flow of water from the fittings.
3. Prior to plastering or fixing tiles, test the working of all the installed concealed fittings at high pressure to check for leakage, if any.
4. Place the outlet point in the overhead tank at least 25 cm above the ground level of the tank. This prevents the flow of foreign particles, sand etc., along with water supply into the fittings and thereby prevents possible damage to the working parts. Clean the tank thoroughly before starting the supply. It is suggested that the overhead tank must be cleaned at regular intervals to avoid inflow of foreign debris/particles.
5. To protect the fine finish of fittings from dirt, stains and other damages during construction, cover them with cloth or polythene after their installation, till they come into actual use.
6.Buy Dallos products from company's Authorized Sales Channel only to ensure genuine quality material.
7.Insist on genuine spares from Company's local spare part dealers or its Authorized Sales Channel in case of any repair or replacement.
8. Strictly follow the instruction manual provided in packing boxes for correct installation and maintenance.
9. Any problem arising out of maintenance issue within Warranty Period will be attended on FOC only for the first visit. Any subsequent visit will be on chargeable basis.
10.Labor charges will be valid for replacement of the part on chargeable basis in a Product under Warranty.
11. The warranty does not cover any consumables or accessories external to the Product.
12. After two years from the date of purchase, service visit charges will be applicable as per the standard rates of labors and/or parts (as the case may be), prevailing and defined by Company at that point of time.
13. Warranty will start only from the date of invoice. Date of installation/commencement will not be considered as Warranty Commencement Date.
14. Any Civil work needed to carry out to repair the product will not be part of warranty.
15. Any performance/efficiency issues because of too high or too low water pressure will not be entertained under warranty. Pressure of water supply into the Product must be as per product TPI.
16. The service/repair of the warranty shall be provided only within the municipal limits of the town or city where the Authorized Service Franchisee/Representative is located.